My login details are not recognised

Are you seeing the following error message?

"We could not find any records matching those details. Please try again."

When you log into the portal, we verify the details you provide with the hospital records. If the above error message is shown when entering your surname, date of birth, or postal code, it may be that we don't have the most up to date information for you.

It could be:

• a typo in your surname
• an incorrect address (maybe a previous or temporary one that needs to be updated)
• a mistake in your date of birth

Please contact your hospital directly to ensure that their records are accurate and up to date. Since the hospital manages your data, we are unable to update the records on their behalf.

You can find their contact information on their website or in any letters you have previously received from them. Alternatively, you can find the contact details for every NHS Trust in England here. (Please note that this directory only includes trusts in England).

It seems like you've input all the correct information, but you are still seeing an error message.

Another possible reason for the above error message is that the message you have received may be intended for someone else registered under the same contact information, such as a family member, spouse, or another individual under your care. You can attempt to log in using the details of the other individual.