Frequently Asked Questions
- I get 'Technical Error' or 'Access Denied' message when trying to complete my form
- I get the error 'Letter Not Found' when opening my digital letter
- Can I trust the phone number 07860 039092?
- I am not able to log onto the correct hospital trust
- I need medical advice
- My login details are not recognised
- How to switch between paper and digital letters
- Information for Care ADHD patients
- The link to my Online question received via text message (SMS) has expired
- How do I respond to the Online Question received via text message (SMS)
- How to change your letters preferences when you are a patient at multiple hospitals
- Blank page when I try to access my Assessment Forms
- Reporting Product Vulnerabilities
- I can't find my form after I log in
- How do I log into the Patient Portal?
- I have a follow up question after completing my forms or questionnaires
- How to read your pdf digital letter
- I cannot answer the online question my provider sent me
- Making a complaint to DrDoctor
- Can I book hospital parking through DrDoctor
- Requesting transportation to or from your appointment
- Requesting an interpreter for your appointment
- Why Can't I Find My Letter Online?
- Why don't I see more info on the appointment page?
- Why do I need to log in to see some appointment details?
- Viewing your letters online
- What is DrDoctor?
- How do I opt out of receiving communication from you?
- Where can I find my NHS number?
- Where can I find my hospital's contact details?